If you are not happy with your purchase for any reason, within 45 days from the date that you receive it, you can apply the RMA to a full product refund. However, the return shipping is on your charge. To process this, please kindly:

1. Send an Email to service@vijimlight.com to inform us the reason that cause you return the goods with the picture/video so we know that the quality of the returning product is in good condition which still fulfill the free-reason return policy. please note the picture of the entire package/box is also required;

2. Our customer representative will get back to you within 24 hours, you will receive the “Return Instruction” and the RMA number by Email;

3. Then, please send your parcel follow by the terms in “Return Instruction”;

4. All returned items must be in new condition, in the original packaging, and must not have any installation marks or signs of use. Must be sealed in the original packaging with the item label for a full refund.

5. You will get the full refund of the order once we receive and inspect your parcel.

Please note, if parcel cannot be passed the inspection part, you may not get the full refund. The return shipping is on your charge. And the refund will be processed within 5-7 working days.

Defective product which is not caused by human abused or physical damaged is eligible to get the part/product replaced.

To process this, please kindly:

1. Within 1-Year from the date that you receive the package, send an Email to service@vijimlight.com, clearly address the issue with the pictures/video, please note the picture of the entire package/box is also required;

2. Our customer representative will get back to you within 24 hours to troubleshoot the reported issue;

3. Once the warranty is approved, you will receive the “Return Instruction” and the RMA number by Email;

4. Then, please send your parcel follow by the terms in “Return Instruction”;

5. We will send you replacement at the soonest once we receive your returned defective item.

Please note that the return shipping is on your charge.

* The actul policy may differ subject to the platform or channel you bought the products.

If you have any questions or concerns, please do not hesitate to contact us.

For pre- and post-sales service, please contact us at service@vijimlight.com 

For marketing /PR/media cooperation, please email us at marketing@vijimlight.com

Would like to give suggestions about our products or to co-design with us, email us at service@vijimlight.com

Would like  to become a dealer or OEM/ODM, please contact at marketing@vijimlight.com 

You can also access our Facebook and Instagram for instant response.