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Our website provides shipping services to 52 countries and territories worldwide, we deliver to hundreds of customers every day and strive to provide the highest level of service.
Where we can ship：
Austria, Belgium, Croatia, Czechia, Denmark, Estonia, Estonia,
France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania,
Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia,
Slovenia, Spain, Luxembourg, Sweden, Switzerland,
United Kingdom, Bulgaria, Cyprus
United States (Except Alaska, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Puerto Rico, Rhode Island, U.S Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific)
|South America||Argentina, Brazil, Colombia|
China, Hong Kong SAR, Macao SAR, Taiwan
Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea,
Saudi Arabia, United Arab Emirates, Taiwan, Thailand, Israel
|Oceania||Australia, New Zealand (Except Chatham Islands)|
The time frame of an order delivery is divided into two parts:
- Processing time: Within 3 business days.
- Shipping time（Estimate）:
Ship to US and Canada (about 3-20 days)
We have a warehouse in the US and some products can be shipped from the US
Please contact email@example.com for details on which products are shipped from the US warehouse.
Ship to Europe，Asia，South America，Oceania ，Africa
（about 10-20 Days）
- Standard shipping (US free shipping/Other countries shipping $6.99. Free shipping from $79)
- Express shipping (US shipping $9.99/ Other countries shipping $14.99)
Due to the impact of the Covid-19 pandemic, the delivery time of some orders may be delayed.. Know that our fulfillment teams continue to send product daily as we take extra precautions to ensure their safety. Thank you for your patience and understanding.
Some remote areas cannot be delivered
🛡️45 Days Return Policy(30 Days for Electronic Products)
If you are not happy with your purchase for any reason, within 45 days from the date that you receive it, you can apply the RMA to a full product refund. However, the return shipping is on your charge. To process this, please kindly:
1. Send an Email to firstname.lastname@example.org to inform us the reason that cause you return the goods with the picture/video so we know that the quality of the returning product is in good condition which still fulfill the free-reason return policy. please note the picture of the entire package/box is also required;
2. Our customer representative will get back to you within 24 hours, you will receive the “Return Instruction” and the RMA number by Email;
3. Then, please send your parcel follow by the terms in “Return Instruction”;
4. All returned items must be in new condition, in the original packaging, and must not have any installation marks or signs of use. Must be sealed in the original packaging with the item label for a full refund.
5. You will get the full refund of the order once we receive and inspect your parcel.
Please note, if parcel cannot be passed the inspection part, you may not get the full refund. The return shipping is on your charge. And the refund will be processed within 5-7 working days.
Defective product which is not caused by human abused or physical damaged is eligible to get the part/product replaced.
To process this, please kindly:
1. Within 1-Year from the date that you receive the package, send an Email to email@example.com, clearly address the issue with the pictures/video, please note the picture of the entire package/box is also required;
2. Our customer representative will get back to you within 24 hours to troubleshoot the reported issue;
3. Once the warranty is approved, you will receive the “Return Instruction” and the RMA number by Email;
4. Then, please send your parcel follow by the terms in “Return Instruction”;
5. We will send you replacement at the soonest once we receive your returned defective item.
Please note that the return shipping is on your charge.
* The actul policy may differ subject to the platform or channel you bought the products.
If you have any questions or concerns, please do not hesitate to contact us.
For pre- and post-sales service, please contact us at firstname.lastname@example.org
For marketing /PR/media cooperation, please email us at email@example.com
Would like to give suggestions about our products or to co-design with us, email us at firstname.lastname@example.org
Would like to become a dealer or OEM/ODM, please contact at email@example.com