Shipping

We are working closely with our external partners and carriers to ensure your VIJIM can reach you as quickly as possible.

VIJIM currently ships to 180 countries and regions worldwide. You may experience longer delivery times when shipping to remote areas.

We offer two shipping speeds, because sometimes you can wait and sometimes you can't. Standard shipping : $6.99 Express shipping: $21.90 PS: Standard shipping is free when you spend $79 or more. Please allow 2 to 4 business days for us to receive and process your order.

Here’s how it works: you order, we process, then we ship. Ordering takes a few seconds. Processing takes 2 to 4 business days (and orders placed after 1pm ET are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via service@vijimlight.com. We can give you the inside info.

If your order is shipping to an incorrect address, please email service@vijimlight.com.

The safety of our team and customers is our top priority. We’re monitoring the situation very closely and working with our external fulfillment partners who are committed to taking all necessary safety precautions.

Product

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing service@vijimlight.com.

We’re only able to guarantee the authenticity of products purchased on www.vijimlight.com, at our retail locations, and through authorized partnerships. We’re also not able to process returns or exchanges or otherwise assist with orders not placed through www.vijimlight.com or at our retail locations.

Returns and Exchange

We're sorry you didn't love your VIJIM. Please reach out to service@vijimlight.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

As an extension of our standard 30 day return policy. To place a return, please reach out to service@vijimlight.com.

Credit card and PayPal refunds usually take 5-10 business days to appear on your statement.

If you received a product different from the one that you ordered, sorry about that! Please contact us at service@vijimlight.com and we’ll be sure to get you the product you ordered!

Billing

Your credit card will be charged as soon as your order is accepted and processed.

We accept Paypal, Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.

Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.

Order Questions

Please email us at service@vijimlight.com as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

You can view order status on your Account page, which will be updated after your order is placed and again once your order ships.

You can use one promo code per order. If you’ve encountered two valid Glossier promo codes during your travels through the Internet, please choose the one you want to use more.

You can use a promo code along with free shipping when you buy two or more items. Other offers advertised on the website without a code will be automatically applied and cannot be used along with a separate promo code. If your order qualifies for an advertised offer and you also enter a promo code, we’ll apply the best deal.

Order Cancellation

You’ll have the option to cancel your order directly on your customer account before your order is fulfilled. If you fails, email service@vijimlight.com and we’ll help find an alternative solution.

If you’ve canceled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email service@vijimlight.com if you have any questions — we’re here to help.

If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at service@vijimlight.com (and include your original #VIJIM order number) and we’ll take a look!